Return Policy for MarhamPharmacy.pk

At MarhamPharmacy.pk, we are committed to ensuring your satisfaction with every order. If you’re not completely happy with your purchase, we’re here to help. Please review our return policy below for more information.

1. Eligibility for Returns

  • Returns are accepted within 7 days of receiving your order.
  • To be eligible for a return, the product must be unused and in the same condition as you received it. It should be in the original packaging with all tags intact.
  • Certain items like medicines, health products, and personal care items are non-returnable for safety and hygiene reasons.

2. How to Return an Item

If your item meets the return criteria, follow these steps:

  • Contact Us: Reach out to our customer support team via WhatsApp: +92-323-4402772 within 7 days of receiving your order.
  • Return Request: Provide your order number and reason for return.
  • Return Instructions: Our team will guide you through the process and issue a return authorization, if applicable.

3. Refunds

Once we receive the returned item and verify its condition, we will process your refund.

  • Refund Method: Refunds will be issued to your original payment method.
  • Processing Time: Please allow 7-10 business days for the refund to be processed.

4. Exchange Policy

If you prefer an exchange for a different product, please contact our customer support. Exchanges are subject to product availability and must be requested within 7 days of delivery.

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened medicines
  • Personal hygiene products
  • Discounted, promotional, or clearance items
  • Gift cards or vouchers

6. Damaged or Defective Products

If your product is damaged or defective upon delivery:

  • Contact us immediately with your order number and photos of the damaged product.
  • We will arrange a replacement or full refund for you.

7. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
  • We recommend using a trackable shipping service to ensure your return is safely received.

8. How to Contact Us

For any questions or issues regarding returns, please contact our support team via WhatsApp: +92-323-4402772. We’re here to assist you!

Why Shop With Us?

At MarhamPharmacy.pk, your health and satisfaction are our top priorities. We ensure a hassle-free shopping experience and are dedicated to providing high-quality products and services.